Expanding Field Service Team

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Job Title:  Field Service Technician

Department:  Field Service

Reports to:  Service Manager

Travel:  80%

Organization
Handtmann Canada Limited., located in Waterloo, Ontario, specializes in filling, portioning, depositing, forming, and linking equipment for the meat, dairy, bakery, and pet food industries. Handtmann Canada Limited provides machines, technology, and services for all sizes of businesses. Handtmann Canada Limited is a wholly-owned subsidiary of Albert Handtmann Maschinenfabrik GmbH, a leading global technology solutions provider to the meat/food processing industries, enjoys an excellent reputation for design innovation and occupies the premium position in this equipment market. The Handtmann Group is a family-owned business established in 1873 and headquartered in Biberach, Germany.

Corporate Culture
Handtmann is an innovative company, one that is technically and mechanically inclined, offering the industry best in class filling and portioning solutions and service. Our team is a high-energy group that works hard and smart with great integrity for customer satisfaction. Handtmann’s positive environment recognizes the dedication and technical proficiency that benefits our customers.

Summary
Responsible and accountable to travel to customer sites to install, service, and repair food processing machinery. Use deep technical knowledge to assist with and provide guidance in the testing of Handtmann technologies and to provide assistance on troubleshooting issues for complex customer installations.

Essential Duties and Responsibilities
The essential duties and responsibilities may include the following. Other duties may be assigned.

  • Travel to customer locations to install, service and repair food processing machinery.
  • Supports customer satisfaction with effective maintenance and repair of food production equipment in the meat, bakery, dairy, poultry and seafood processing plants.
  • Inspects equipment to detect or determine any issues or malfunctions.
  • Troubleshoots mechanical, electrical, hydraulic, pneumatic and electronic control systems to provide technical support, installation of new equipment, preventative maintenance and on-site equipment repairs.
  • Provide customer training on new equipment.
  • Works as part of a collaborative team to support and share specialized technical expertise.
  • Complete detailed service reports and applicable CRM maintenance.
  • Manages spare parts inventory.
  • Maintains customer equipment repair and maintenance records.
  • Fosters and maintains excellent relations with customers.
  • Must be willing to travel approximately 80% of the time
  • Must be willing to work weekends (approximately 1 to 2 per month) and after hours as required. This role is eligible for overtime.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Sphere of Interaction
This position interacts and interfaces with senior management and all employees, especially German technical resources, field service personnel, applications, sales and parts department members. In addition, there will be frequent contact with customers and new potential customers.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies

  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Customer Service – Assists in the management of difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education, Experience, Knowledge

  • Licensed Millwright or similar trade qualification
  • College Diploma and/or completion of an apprenticeship program in Millwrighting
  • Knowledge of pneumatic, hydraulic power systems or control systems.
  • Minimum of one year mechanical or electrical repair experience.
  • Knowledge of electronics, mechanics, AC and DC servo drives, hydraulics and pneumatics.
  • 2-5 years experience in a meat processing or food production facility
  • Valid driver’s license
  • Valid passport for international travel

Skills

  • Technically and mechanically proficient.
  • Strong active listening skills.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to read electrical and pneumatic diagrams, schematic drawings, engineering specifications and manuals to determine work procedures.

Abilities

  • Ability to listen to and understand information and ideas presented through spoken words and sentences as well as the ability to read and understand information and ideas presented in writing.
  • Ability to communicate and present information and ideas to invoke understanding.
  • Strong deductive reasoning skills with the ability to generate solutions that effectively solve problems.
  • Ability to speak clearly and persuasively.
  • Strong attention to detail with strong organization and time management skills.
  • Ability to work under pressure with limited direction.
  • Ability to work well in a team environment and a demonstrated ability to build and foster good relationships.
  • Ability to work with tight time restrictions

Computer Skills
To perform this job successfully, an individual should have intermediate PC skills and knowledge of Internet software and Microsoft Office applications (Outlook, Word, Excel, and PowerPoint). Must have the ability to operate general office equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear. The employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to reach above shoulders; climb or balance; and stoop, kneel, crouch or crawl. This position requires hand-eye coordination and manual dexterity sufficient to operate equipment, a keyboard, photocopier, telephone, calculator, and other office equipment. The employee must regularly lift and/or move up to 10 kg and will occasionally lift and/or move up to 25 kg. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently works near moving mechanical and is exposed to fumes or airborne particles. The employee has frequent work related travel. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.